At Shopflair.store, your satisfaction is our priority. If you’re not completely happy with your purchase, we provide a clear and simple return and refund process to ensure peace of mind.
1. Return Shipping Process
Returning an item is simple!
- All return requests must be submitted within 30 days of purchase.
- Requests received after this period will not be processed.
- Once your return is approved, we’ll email you a prepaid shipping label.
2. Non-Returnable Items
The following items are not eligible for return:
- Sale or discounted items
- Custom-made or personalized products
- Items that cannot be returned for hygiene or safety reasons once opened
3. Return Fees
Our return process is completely free of charge.
Simply contact us to initiate your return, and we’ll guide you through the steps at no additional cost.
4. Refund Process
- Once we receive and inspect your returned item, we will process your refund within 10 business days.
- Refunds will be processed to the original payment method.
- No additional fees will be deducted from your refund.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- First, check with your bank or card issuer.
- Contact your payment provider—it may take additional time to post the refund.
- Still no refund? Please email us at support@shopflair.store
6. Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at support@shopflair.store or call +1 212-308-9196
We may request photos to help us assess the issue.
We’ll either send a replacement or issue a full refund, based on your preference and product availability.
7. Exchange Policy
We offer exchanges.
If you’d like to replace an item or simply change your mind, request an exchange and we’ll guide you through the process.
8. Order Cancellation
Orders can be cancelled within 24 hours of placement, as long as processing hasn’t begun.
Once an order has shipped, cancellation is no longer possible.
Contact Information
Business name: Shopflair LLC
Phone: +1 212-308-9196
Mail: support@shopflair.store
Address: 164-42 108th Drive, Jamaica, New York 11433, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)