Effective Date: August 1, 2025

At ShopFlair.store, operated by Shopflair LLC, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a smooth, fair, and transparent return process.

1. Return Eligibility

You may return items within 30 days of delivery if the following conditions are met:

  • Items are unused and in original condition
  • Returned in original packaging with all accessories
  • Includes proof of purchase (e.g., order number or confirmation email)

Non-returnable items include:

  • Clearance, final sale, or custom-made items
  • Items showing signs of use, wear, or customer-caused damage

2. How to Initiate a Return

To request a return, please contact us at:
Email: support@shopflair.store
Phone: +1 212-308-9196

Include:

  • Your order number
  • Your full name and contact information
  • The reason for the return

We will respond with return instructions and a prepaid shipping label.

No return fees. We provide free returns for eligible orders.

3. Return Shipping Responsibilities

  • If the item is defective, damaged, a change of mind, or incorrect, we will provide a prepaid return shipping label.
  • Please retain your shipping receipt and tracking number as proof of return.

4. Refund Process

Refunds are issued to your original payment method after we receive and inspect the returned item.

  • Refunds are processed within 10 business days of receiving your return
  • Refunds may be full or partial based on the item’s condition
  • You will be notified by email once your refund is issued

5. Order Cancellations

Orders may be canceled within 24 hours of placement if they have not yet shipped.
After 24 hours, cancellations are not guaranteed and may fall under the return process instead.

To cancel, contact us promptly at support@shopflair.store.

6. Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 24 hours of delivery.

Send an email with:

  • Photos of the damaged product and packaging
  • Your order number

We will offer one of the following solutions:

  • A replacement item
  • A full refund

7. Exchanges

Yes, we accept direct exchanges for eligible items. You do not need to place a new order.

To initiate an exchange, contact us at support@shopflair.store with your order details and desired item.

Contact Information

Business name: Shopflair LLC

Phone: +1 212-308-9196

Mail: support@shopflair.store

Address: 164-42 108th Drive, Jamaica, New York 11433, United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)